COVID-19 Policy

We want to thank everyone for being patient and working with us during this difficult time. We would like to reassure everyone that The Pets I Love Veterinary Hospital at this time remains COVID-19-free. We will be continuing curbside care through the summer and into fall. As always, we are asking our owners to wear a mask while interacting with the staff and try to maintain social distancing.

The office will remain open Monday – Friday from 8:30 am to 5 pm and Saturday from 9 am to 1 pm.

WHAT OUR CLIENTS CAN EXPECT FROM US

We continue to maintain a disinfected environment at all times. We wear our masks covering our face and gloves.

COMMUNICATION

Communication will be done over the phone as much as possible! The staff is unable to have a conversation outside with you. They will obtain a history over the phone prior to coming outside. We will respect our distance from owners as best as possible while retrieving your little one from you. Please take your pet out of your vehicle when the staff comes outside, the staff is not allowed to go inside your car. All pets must be on a leash or in a carrier.

Once inside, a doctor will call your cell phone in order to complete the exam. You’ll be able to speak with Dr. Smatt or Dr. Szpicek. We may be calling from a blocked number (our cell phones) or the hospital number. We will then bring your pet back to you, along with any medications needed. We will not perform any vaccines, diagnostics, or procedures without your approval. We are happy to provide an estimate at the owner’s request. Payments will be made over the phone and receipts emailed to you.

WHAT WE EXPECT OF OUR CLIENTS

Patience

We are working with very limited staff and hours in order to keep our staff safe with limited exposure to each other.

This means that we don’t have enough people to answer the phones at all times. If you leave a message, please give us time to get back to you.

Flexibility

We are scheduling wellness appointments so we can keep your babies up to date on preventative vaccines. However, we will no longer be able to accommodate same-day or even same week wellness appointments. We are focusing and prioritizing when your babies get sick and must be seen.

Medication Requests

If you’re running low, please give us at least 24 hours to fill in-hospital stocked medications and at least 5-7 days for special orders.

We are now offering an online pharmacy which you can find on our website thepetsilove.com or the “Shop Now” button on our Facebook page and can have medications and food shipped directly to your home.

Understanding

We understand the stress and anxiety surrounding this pandemic.

Please understand that this is stressful for all of us. We do not want to turn anyone away. We want to make sure all of our clients and patients are taken care of and we realize that when it comes to getting everyone in, our best isn’t always good enough.

Together we will get through this. This is temporary and we will get back to our typical ways of smiles and hugs as you walk in! We miss you all more than you know!!

Stay safe and be well!

The Pets I Love Veterinary Hospital is here for your pet.

 

We are committed to delivering the best available veterinary medicine. Our staff is dedicated to serving you and your pet’s health needs. Have a question? Looking to make an appointment? Please complete the form below and a member of our team will get back to you as quickly as possible.

Contact

Office Hours

Monday: 8:30am – 5:00pm
Tuesday: 8:30am – 7:00pm
Wednesday: 8:30am – 5:00pm
Thursday: 8:30am – 7:00pm
Friday: 8:30am – 5:00pm
Saturday: 8:30am – 1:00pm
Sunday: Closed

Address

200 Spring Street
Monroe, NY 10950
Click here for directions.
If you have an emergency during our business hours, whenever possible, please call first so we can prepare: 845-395-9200. If you feel you have an emergency after business hours, please leave us a voicemail. If your pet is in need of immediate attention, please contact your nearest 24-hour veterinary facility. We also recommend ASPCA Poison Control and the Pet Poison Hotline.

Ready to come see us?

Click the button below to request an appointment today! You can also call us directly at 845-395-9200. We look forward to seeing you soon!